Terms & Conditions

1. About Service Junction

Service Junction provides service-support coordination for homes, offices and commercial locations, including selected appliance, water purifier, RO, water softener, industrial/commercial RO and related service categories. Service availability depends on location, technician capability, product/system condition, parts availability and the scope confirmed for a particular job.

2. Acceptance, capacity and eligibility

By submitting an enquiry, confirming a booking, purchasing an eligible product/service, using the website, or using an authorized Service Junction digital account, you acknowledge that you have read and agree to the Terms that apply to that activity.

You must provide information that is accurate to the best of your knowledge and must have legal capacity to enter into the relevant transaction. The Service Junction Partner app is intended only for persons who have been specifically authorized by Service Junction as technicians, partners, employees or field personnel. It is not a public consumer account system.

If you use a Service Junction service on behalf of a business, organization or property owner, you represent that you have authority to do so.

3. Service scope and availability

Website content, service-category pages and telephone/WhatsApp guidance describe the types of enquiries Service Junction may accept. They do not guarantee that every service, product, spare part, technician or appointment is available at every location or time.

• Service coverage may vary by city, locality, distance, technician availability and technical feasibility.
• Some issues cannot be diagnosed accurately without an on-site inspection.
• Some repairs may be impractical or uneconomical because of product condition, age, previous modifications or unavailable parts.
• Industrial/commercial systems may require a separate technical assessment, quotation and schedule.
• Service Junction may decline or discontinue a request that is unsafe, unlawful, technically infeasible, outside supported scope or based on materially inaccurate information.

4. Enquiries, bookings and customer information

A website form, phone call, WhatsApp message or other enquiry is a request for assistance; it is not by itself a guaranteed appointment, fixed-price contract or promise of successful repair. A booking is subject to Service Junction confirming the next step, service area, availability and relevant job details.

Customers should provide a reachable phone number, correct service location, appliance/system information and a reasonably accurate description of the issue. Service Junction may contact the customer to clarify details or coordinate an assigned technician.

Customers must promptly notify us if the address, issue, appointment availability or other material booking information changes.

5. Inspection, diagnosis, estimates and work authorization

Where the cause or scope of work cannot be confirmed remotely, an inspection may be required. Any preliminary amount or guidance given before inspection is indicative unless expressly confirmed as a final price for the defined scope.

After inspection, Service Junction or the assigned technician may explain the fault, recommended work, required parts, estimated cost and/or limitations. Where reasonably practicable, chargeable repair/replacement work will proceed after the customer’s authorization. Emergency or safety-related actions may be limited to making the system safe until further work is approved.

A diagnosis is based on the condition observable at the time. Hidden defects, intermittent faults, incompatible third-party modifications, water/electrical conditions or additional failures may change the required scope.

6. Pricing, payment, collections and invoices

• Prices depend on the confirmed service scope, product/system, labour, parts/materials, location, taxes and other disclosed charges where applicable.
• Inspection or visit charges may apply even if a customer chooses not to proceed with the recommended repair, where such a charge was communicated or is part of the applicable service arrangement.
• Replacement parts, consumables, filters, membranes, electrical components, delivery, installation materials or additional labour are chargeable unless expressly included.
• Payment must be made through a payment method authorized by Service Junction or as stated on the job/invoice. A technician must not require an unauthorized payment method or amount.
• The amount shown on an invoice, receipt, approved quotation or other confirmed Service Junction record governs over an informal estimate for the same final scope.
• Applicable taxes, where required, will be handled in accordance with the relevant invoice/transaction and law.

If a payment or collection discrepancy occurs, contact Service Junction promptly with the job/complaint number and payment evidence so the record can be reviewed.

7. Spare parts, products, warranty and AMC

7.1 Spare parts and replacements

Part availability varies by brand, model and market supply. Service Junction may use compatible or alternative parts where appropriate and agreed. Customers should ask for clarification if a specific brand, grade or original-equipment part is required.

7.2 Service or part warranty

Any Service Junction warranty applies only if it is expressly stated on the applicable invoice, job record, quotation, AMC terms or written confirmation. Warranty coverage, duration and exclusions are limited to what is stated there. Manufacturer warranties on appliances/products are separate and are governed by the manufacturer or seller.

Warranty may not cover unrelated faults, misuse, external electrical/water conditions, pest damage, physical damage, unauthorized modification, consumable wear, customer-supplied parts or a new failure outside the original repaired scope, unless expressly stated otherwise.

7.3 Annual Maintenance Contracts (AMC)

An AMC applies only to the product/system, period, visit frequency, service area and inclusions specifically confirmed for that plan. Filters, membranes, parts, consumables, breakdowns, relocation, commercial/industrial work or other items are not included unless the applicable plan expressly says they are.

8. Scheduling, rescheduling, cancellation and delays

Requested appointment windows are subject to technician availability, travel conditions, previous-job duration, parts availability and other operational factors. Same-day service is not guaranteed unless expressly confirmed.

Please give reasonable notice for cancellation or rescheduling. Service Junction may reschedule when required by technician unavailability, safety conditions, weather, traffic, system outage, parts delay or other circumstances. Where a prepaid service cannot be delivered and no suitable alternative can be arranged, any applicable refund will be handled according to the confirmed transaction terms and mandatory consumer law.

Service Junction may apply a reasonable visit/cancellation charge where a technician has travelled or attended based on a confirmed booking and the customer is unavailable or cannot provide access, if that charge was disclosed or is otherwise permitted by the agreed service terms.

9. Customer responsibilities and safe site access

Customers are responsible for:

• providing correct contact and address information;
• ensuring an adult or authorized representative is available when required;
• providing safe and lawful access to the appliance/system and relevant premises;
• informing the technician of known electrical, plumbing, structural, contamination, hazardous-material or other safety risks;
• securing valuables and supervising access to restricted areas;
• not asking a technician to perform unsafe, unlawful or unauthorized work; and
• reviewing the reported scope, price and completion details and promptly raising any genuine concern.

A technician may pause or refuse work where conditions are unsafe or materially different from the information provided.

10. Service Junction Partner app — authorized-use terms

The Service Junction Partner app is an operational application for authorized Service Junction technicians/field personnel. Access may be provisioned, approved, restricted or revoked by Service Junction based on role and operational requirements.

10.1 Account security

• Use only your own authorized account and registered authentication channel.
• Do not share one-time passwords, credentials, active sessions or devices in a way that permits unauthorized access.
• Immediately report a lost/stolen device, suspected account compromise or unauthorized activity.
• Service Junction may require re-authentication, session termination or additional verification for security.

10.2 Accurate operational records

Authorized users must record job acceptance, status, arrival/completion information, notes, collections, inventory movement, attendance/shift information and other operational records accurately and in good faith. Fabricated, misleading, back-dated or intentionally incorrect records are prohibited.

10.3 Customer interactions

Technicians may use customer information only for the assigned or otherwise authorized Service Junction job. Customer contact details must not be copied, retained or used for unrelated personal solicitation, competing services, harassment, marketing or any purpose not authorized by Service Junction.

11. Partner app location, activity and field-operation functions

The Partner app may use approximate/precise location, background location and activity-recognition access during authorized field/active-shift workflows. These capabilities support Service Junction’s field operations, such as active-shift accountability, operational verification, dispatch/routing context and service coordination.

• Users must not intentionally falsify, spoof, manipulate or obstruct location/attendance/shift records.
• Background access is intended for authorized active-shift/field functionality, not personal off-duty surveillance.
• Users should stop the relevant shift/workflow when their authorized duty period ends, where the app provides that control.
• Disabling a required permission may make a field function unavailable and can affect the user’s ability to perform work that depends on that function.
• Activity-recognition access is used for operational movement-aware functionality and not for health or fitness profiling.

Location and related personal-data handling is further explained in the Privacy Policy.

12. Customer data, confidentiality and permitted use

Customer names, phone numbers, addresses, service history, photos, communications and other job information accessed through Service Junction systems are confidential operational information.

Authorized Partner app users must:

• access only data needed for assigned duties;
• avoid screenshots, exports, copies or forwarding unless the workflow requires it and Service Junction authorizes it;
• not disclose customer data to family, friends, unrelated technicians, competitors or other unauthorized persons;
• use Service Junction-approved channels where required for work communication; and
• promptly report suspected data loss, unauthorized disclosure or security incidents.

These obligations may continue after the user’s Partner app access or relationship with Service Junction ends.

13. Inventory, parts custody, payments and work records

Where the Partner app provides inventory, purchased-stock, office-stock, receipt, collection, payment, earnings or work-ledger features, records must reflect the real transaction or physical movement.

• Stock issued to a technician remains subject to Service Junction’s applicable custody and reconciliation process.
• Parts used on a job must be recorded against the correct job/customer where required.
• Collections received on behalf of Service Junction must be reported/remitted through the authorized process.
• Technicians must not alter, conceal or fabricate transaction, receipt, inventory or payment evidence.
• Any commission/earning shown in the app is subject to the applicable approved business rules and final reconciliation; a display error does not create an entitlement inconsistent with the governing record.

14. Prohibited conduct

You must not use Service Junction’s website, systems or Partner app to:

• violate any applicable law, regulation, court order or third-party right;
• gain unauthorized access to an account, system, customer record or restricted function;
• probe, interfere with, damage, overload or circumvent security or access controls;
• introduce malware, automated abuse, scraping or other harmful code/activity;
• impersonate another person or falsify identity, service, attendance, location, payment or inventory information;
• harass customers, staff or technicians, or use customer information for unauthorized solicitation;
• misuse Service Junction branding, documents, job data or operational information for an unrelated business; or
• attempt to derive source code, bypass technical restrictions or exploit a vulnerability except where permitted by applicable law and responsible security practice.

15. Independent service provider and third-party brands

Unless a particular page, quotation or written communication expressly states otherwise, Service Junction operates as an independent multi-brand service provider and does not claim to be an authorized service centre, official branch or representative of every manufacturer or brand referenced on the website.

Brand names, logos and trademarks belong to their respective owners and may be used descriptively to identify the customer’s appliance/system or service requirement. Any manufacturer warranty, product warranty or official-authorized-service obligation remains subject to the relevant manufacturer/seller’s terms.

Additional explanation is available in the Service Disclaimer.

16. Intellectual property

The Service Junction name, website design, original text, graphics, software interfaces, app design, internal workflows, documentation and other proprietary materials are owned by or licensed to Service Junction, except third-party materials identified as such.

You receive only the limited right to use the relevant website/app for its intended purpose. No ownership rights are transferred. Unauthorized copying, republishing, resale, extraction or commercial exploitation is prohibited except where permitted by law or written authorization.

17. Third-party services and links

Service Junction services may integrate with or open third-party services such as phone, WhatsApp, maps, payment interfaces, cloud/notification providers, video/content services or external websites. Those services are controlled by their respective providers and may have separate terms, privacy practices and availability.

Service Junction is not responsible for an independent third party’s service solely because a link or integration is provided, but this does not limit any responsibility that cannot lawfully be excluded.

18. Website, app and system availability

We aim to keep Service Junction’s digital services reliable, but continuous or error-free availability cannot be guaranteed. Features may be temporarily unavailable because of maintenance, updates, connectivity, device conditions, cloud-provider incidents, security measures or other technical events.

Service Junction may update, add, remove or redesign features to improve security, compliance, reliability or operations. Where a feature change materially affects personal-data handling, the Privacy Policy and required notices will be updated as appropriate.

19. Account suspension, access revocation and termination

Service Junction may suspend or revoke Partner app access where reasonably necessary for security, role/relationship changes, suspected misuse, false records, confidentiality breach, policy violation, legal requirements or operational governance.

Ending app access does not automatically erase records that Service Junction must legitimately retain for completed service work, accounting, tax, inventory, security, audit, dispute, employment/contract or legal purposes. Data deletion requests are handled under the Privacy Policy.

20. Privacy and personal data

Our handling of personal data is governed by the Service Junction Privacy Policy, including information about the Partner app’s location permissions, technical data, retention and deletion requests. The Privacy Policy forms an important part of these Terms.

21. Service disclaimers and limitation of liability

Nothing in these Terms excludes or limits a liability or consumer right that cannot be excluded or limited under applicable law.

Subject to that rule:

• remote guidance and pre-inspection estimates are based on information available at the time and may change after inspection;
• Service Junction does not guarantee that every appliance/system can be repaired, that every part is available, or that a repaired system will be free from unrelated future faults;
• Service Junction is not responsible for pre-existing defects, undisclosed conditions, customer-supplied parts, unauthorized third-party modifications, unsafe premises, external utility/water conditions or damage caused by misuse outside the agreed service scope;
• neither party will be liable for indirect, incidental or consequential loss to the extent such exclusion is permitted by law and such loss was not reasonably foreseeable from the agreed service; and
• any monetary limitation of liability, where legally enforceable, will not apply to fraud, wilful misconduct, personal injury caused by negligence, statutory consumer remedies or any other liability that applicable law does not permit to be limited.

Where a customer believes Service Junction caused direct damage during a service, the customer should report it promptly so the job records and circumstances can be reviewed.

22. Responsibility for unauthorized or unlawful misuse

To the extent permitted by law, a person who intentionally misuses Service Junction systems, violates third-party rights, submits fraudulent information, unlawfully discloses customer data or acts outside authorized Partner duties may be responsible for the direct losses, claims or costs reasonably caused by that conduct.

This provision does not make a consumer responsible for losses caused by Service Junction’s own breach, negligence or obligations that cannot lawfully be shifted.

23. Events outside reasonable control

Service Junction will not be treated as having breached an obligation solely because performance is delayed or prevented by circumstances outside reasonable control, such as severe weather, flood, fire, epidemic, government restriction, civil disruption, power/network outage, major cloud/telecom failure, road closure, supply-chain interruption or other force-majeure event. We will make reasonable efforts to communicate and resume affected services when practical.

24. Governing law, consumer rights and disputes

These Terms are governed by the laws of India. Nothing in these Terms removes rights or remedies available under mandatory consumer-protection, data-protection or other applicable law.

If a dispute arises, please first contact Service Junction so we can attempt to resolve it directly. Subject to any mandatory consumer forum, statutory tribunal or other jurisdiction that applicable law gives you, courts having lawful jurisdiction in Mysuru, Karnataka will have jurisdiction over disputes connected with these Terms.

25. General provisions

• Entire arrangement: These Terms, together with the applicable quotation, invoice, AMC terms, service record, Privacy Policy and any specifically agreed written terms, form the relevant agreement for the service/use.
• Specific terms prevail: If a confirmed written quotation, plan or transaction term expressly differs from these general Terms for a particular matter, the specific confirmed term controls that matter to the extent lawful.
• Severability: If a provision is held invalid or unenforceable, the remaining provisions continue to apply to the extent possible.
• No waiver: Failure to enforce a provision on one occasion does not permanently waive it.
• Assignment: A user may not transfer an authorized Partner account. Service Junction may transfer rights/obligations as part of a lawful business reorganization, subject to applicable law.
• Electronic communications: Service confirmations, notices and operational messages may be delivered electronically using the contact/app channels associated with the relevant transaction or account.

26. Changes to these Terms

We may update these Terms to reflect changes in law, services, app functionality, security or business operations. The current version will be posted on this page with its effective/last-updated date. Material changes affecting Partner app use may also be communicated through the app or another appropriate channel.

Changes do not retroactively remove rights already accrued under mandatory law or a completed transaction.

27. Contact, support and complaints

For service questions, billing/booking concerns, app support, complaints or questions about these Terms: